Scapia Credit Card Customer Care: How to Get Help

Scapia is a modern, app-first credit card. This means the way you get support is slightly different from traditional banks. If you are looking for the Scapia credit card customer care number, read this guide first.

1. The Primary Support Channel: "Holler"

Scapia encourages users to solve almost all queries via the Scapia App. They have a section called "Holler".

• How to access: Open Scapia App > Profile > Holler.
• Response Time: Chat support is usually instant or very quick.
• Capabilities: You can dispute transactions, ask about rewards, check application status, and more.

2. Customer Care Number (For Emergencies)

Since the card is issued by Federal Bank, you can contact Federal Bank's support for critical issues like card loss, fraud, or blocking.

• Federal Bank Toll-Free: 1800-425-1199 / 1800-420-1199
• Email Support: help@scapia.cards

Note: For general app-related queries or Scapia Coins, the Federal Bank phone team might redirect you back to the Scapia app.

3. How to Block Your Scapia Card

If you have lost your card, do not wait for a call. You can instantly block it from the app:

1. Open Scapia App.
2. Go to Settings (Gear Icon).
3. Toggle "Card Active" to OFF or select "Block Card".

4. Grievance Redressal

If your issue is not resolved by the app or email support, you can escalate it to the Federal Bank Nodal Officer, as per RBI guidelines. Details are available on the Federal Bank website.